We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at noormartllc65@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at noormartllc65@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dubaiwork331@gmail.com.

Return and Refund Policy – Noor Mart Store

At Noor Mart, we are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we’ve outlined our return and refund process below to ensure a smooth experience.

1. Return Eligibility

You may return most items within 7 days of receiving your order, as long as they meet the following conditions:

• Items must be unused, unopened, and in their original packaging.
• Items must be returned in the same condition as received.
• Proof of purchase (order confirmation, receipt) must be provided.

Some items are non-returnable due to hygiene or safety reasons, including:

• Perishable items (e.g., fresh food or groceries)
• Personal care products (e.g., cosmetics, skincare)
• Opened or used electronics or appliances (unless defective)

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Customer Service: Reach out to us at support@noormart.store or call our helpline at +971 [phone number] within 7 days of receiving your order.
2. Provide Order Details: Include your order number, a description of the item you wish to return, and the reason for the return.
3. Return Authorization: Once your return request is approved, we will send you a Return Authorization (RA) number and instructions on how to return the item.

3. Return Shipping

• Return Shipping Costs: You are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
• Free Returns: In cases of faulty or incorrect items, Noor Mart will cover the return shipping costs. Please contact us within 7 days of receiving your order for a prepaid return label.
• Condition of Return: The returned item must be in its original, unused condition. If the item is damaged or used, we may not be able to accept the return.

4. Refund Process

Once your returned item is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used at checkout.

• If you paid by credit/debit card, your refund will be credited back to the same card.
• If you paid via cash on delivery, we will issue the refund via a bank transfer or store credit, as per your preference.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the same steps as a return and place a new order for the item you wish to exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will either send a replacement or issue a full refund, including return shipping costs.

7. Refunds for Sale Items

Please note that sale items or discounted products may have different return or refund terms, and will be processed according to the specific terms mentioned during purchase.

8. Non-Returnable Items

The following items cannot be returned or refunded unless they are defective:

• Gift cards
• Downloadable software products
• Items on final sale or heavily discounted
• Personalized or custom-made products

9. Customer Support

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer support team at support@noormart.ae or call +971 [phone number].